Delete your Sultk account

Last updated: 15 November 2026

You can delete your account in the Sultk app. You then have 30 days to change your mind.

Delete it in the app

Open the Sultk app and go to the Profile tab.
Tap Delete account (the red row).
Read the screen. It shows what will be erased, what Sultk keeps without your details, and any balance you would lose.
Type CONFIRM and tap Delete my account.

No longer have the app? Email support@sultk.me from the email on your account and ask us to delete it. We will reply within 7 days.

We will check that the request comes from the account's email, then start the same deletion as in the app, with the same 30 days to change your mind.

When you can't delete it yet

The app says "You can't delete your account yet" while money is still moving:

an order that is not finished;
a proof for money you added to your wallet that Sultk is still checking;
a local-service request with a payment in progress or a refund owed.

Wait until it is finished, or write to us in the support chat.

Money in your wallet

If you have money in your Sultk wallet, you give it up only if you confirm the exact amount the app shows.
Money Sultk owes you (a refund) is never given up. You can delete the account only after it is settled.
If you started adding money and did not pay, that top-up is closed.

30 days to change your mind

Your account is closed at once, and every device is signed out. The app shows the date your account will be erased.

Changed your mind? Sign in again with the same email, Google or Apple account within 30 days. Your account comes back as it was.

After 30 days

We erase your account in one step. This can take up to about one more day.

Deleted

Your account and email, sign-in codes, sessions, your profile and profile picture, addresses, carts, favourites, the whole support chat with its photos, notification tokens, notification settings and your notifications.

Cancelled

Anything still open: an unpaid order, an open top-up, an open local-service request.

Kept without your details

Orders, payments, top-ups, your wallet history (closed at $0) and local-service requests. We remove the name and phone of the person who receives the order, the address copy, your notes, the senders' names on payment proofs, receipt photos, local-service photos and the reasons you gave for saying no to a price.

What stays has no link to you: order numbers, products, amounts, dates, statuses and transfer numbers. Why: these are accounting records.

Server logs

Server logs are not part of this step. Our log service removes them after 8 days.

After that

Your email is free again. You can use it to make a new, empty account.

Questions

Email support@sultk.me, or write to us in the support chat in the app. Read our privacy policy for everything we keep.